Purchase Terms

Clear Terms. A More Confident Shopping Experience.

These Purchase Terms govern purchases made through the Keloriaxa website at:

https://www.keloriaxa.com/

(the “Site”).

The Site is operated by Dongguan Linjiechao Technology Co., Ltd., doing business under the brand name Keloriaxa (“Keloriaxa,” “we,” “us,” or “our”).

By placing an order through the Site, you acknowledge that you have read and agree to these Purchase Terms, together with the following applicable policies:

• Terms of Service

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Any other applicable policies published on the Site

If you do not agree to these Purchase Terms, please refrain from placing an order through the Site.

01. General Requirements

By placing an order, you represent that, to the extent required by applicable law:

• You have the legal capacity and authority to enter into a purchase agreement.

• The information you provide during checkout is accurate, complete, and up to date.

• You will comply with applicable laws and regulations relating to the purchase, importation, receipt, and use of the products ordered.

• You are authorized to use the payment method submitted with your order.

Where permitted by applicable law, communications with our customer support team may be used to address order-related inquiries, verify transaction details, resolve service issues, and improve our customer support processes.

Nothing in these Purchase Terms is intended to exclude or limit any consumer rights that cannot lawfully be excluded or limited.

02. Privacy and Personal Information

Personal information collected through the Site, checkout process, email correspondence, or customer support interactions is handled in accordance with our Privacy Policy and applicable data protection laws.

We may use relevant information to process transactions, fulfill orders, communicate with customers, provide support, maintain website operations, and meet applicable legal obligations.

Our Privacy Policy may be updated from time to time to reflect changes in our business operations, technologies, or legal requirements. Any updates will be published on the Site as appropriate.

Please review our Privacy Policy for further information about our data practices and your available privacy choices.

03. Order Submission and Processing

After submitting an order, you should receive an order confirmation email at the email address provided during checkout.

An order confirmation acknowledges receipt of your order. It does not necessarily mean that the order has been finally accepted or that shipment has commenced.

We may need to review, delay, modify, or cancel an order in circumstances permitted by applicable law, including:

• Products becoming unavailable or inventory information being inaccurate.

• Obvious errors in product descriptions, specifications, or displayed prices.

• Suspected fraudulent transactions, unauthorized payment activity, or security concerns.

• Inaccurate or incomplete order information that prevents fulfillment.

• Other legitimate circumstances that make fulfillment impracticable or unlawful.

Where reasonably practicable, we will notify you of a material issue affecting your order and explain the available next steps.

If an order is canceled after payment has been received, any applicable refund will be handled in accordance with our Return & Refund Policy, the circumstances of the cancellation, and applicable law.

04. Product Information and Presentation

We make reasonable efforts to present accurate and current product descriptions, images, specifications, features, and prices on the Site.

However, certain differences may occur due to display settings, lighting, manufacturing updates, packaging revisions, or other technical and operational factors.

Product images are provided to help illustrate the products and may not show every detail of the actual item or its packaging.

These variations do not affect any mandatory consumer rights or remedies available under applicable law. If a product you receive is materially different from its description, please contact our customer support team for assistance in accordance with our Return & Refund Policy and applicable legal requirements.

05. Pricing and Payment

We make reasonable efforts to ensure that prices and payment information displayed on the Site are accurate at the time of publication.

Prices, promotions, and product availability may change from time to time. Unless otherwise required by law, changes generally apply to future purchases rather than orders already accepted.

If an obvious pricing or listing error occurs, we may take appropriate steps permitted by applicable law, including:

• Contacting you to explain the discrepancy.

• Requesting clarification or confirmation where appropriate.

• Canceling an affected order where legally permitted.

• Arranging an applicable refund if payment has already been collected.

We will not rely on this provision to override mandatory consumer protections or other legal obligations.

Available payment methods and any applicable charges will be displayed during checkout. Please review the final order total before submitting your payment.

06. Product Availability and Delivery

Product availability may change according to inventory levels, supplier conditions, and other operational factors.

Orders are processed and shipped in accordance with the information and conditions described in our Shipping Policy.

Estimated delivery times may be affected by factors including:

• The destination country, region, or delivery address.

• The shipping method selected.

• Customs clearance and import procedures.

• Carrier capacity, routing, and delivery delays.

• Weather events, public holidays, or other circumstances outside our reasonable control.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise or required by applicable law.

If a product becomes unavailable after an order has been placed, we may contact you to explain the situation and discuss appropriate options, including cancellation or a refund where applicable.

Our Shipping Policy provides additional information about processing times, delivery arrangements, and shipping-related inquiries.

07. Product Use and Important Considerations

Before completing a purchase, please review the product description, specifications, intended use, and any applicable instructions or warnings to determine whether the product meets your requirements.

Customers are responsible for checking relevant local restrictions on the importation, possession, or use of products where required by law.

Product specifications, packaging, labeling, included accessories, and documentation may vary where legitimate product revisions or destination-specific requirements apply.

Such variations do not waive any applicable product safety obligations, conformity requirements, or mandatory consumer rights.

If you have questions about a product before purchasing, please contact our customer support team for clarification.

08. Taxes, Customs Duties, and Import Charges

Taxes, customs duties, import fees, and other government-imposed charges may vary according to the destination country or region, the nature of the products, and applicable local regulations.

Where required, applicable taxes and charges will be calculated, collected, or disclosed in accordance with the checkout information, shipping arrangements, and relevant legal requirements.

Customers may be responsible for import duties, customs charges, or other fees imposed by local authorities when these charges are not included in the order total and applicable law permits such responsibility.

Please review the final amount displayed at checkout and any relevant information in our Shipping Policy before completing your purchase.

Nothing in this section is intended to transfer a charge to the customer where applicable law requires the seller to bear it.

09. Changes to These Purchase Terms

We may revise these Purchase Terms when necessary to reflect changes in our business operations, website services, or applicable legal requirements.

The updated version will be published on the Site with an appropriate effective or updated date.

Unless otherwise required by law, the version applicable to an order will be determined by the circumstances of the transaction and the terms in effect when the order was accepted.

We encourage customers to review this page periodically to remain informed of the terms governing purchases through Keloriaxa.

10. Contact Information

If you have questions about these Purchase Terms, an existing order, or any purchase-related matter, please contact us through the official channel below.

Brand Name
Keloriaxa

Legal Company Name
Dongguan Linjiechao Technology Co., Ltd.

Customer Support Email
service@keloriaxa.com

Business Address
Room 403, No. 127, Guanwen Road, Dongcheng Subdistrict, Dongguan City, Guangdong Province, China

When contacting us about an existing order, please include your order number and a brief description of your inquiry so our team can assist you more efficiently.

Our Commitment

At Keloriaxa, we aim to make the purchasing process clear, dependable, and transparent. We encourage customers to review the relevant policies before placing an order and to contact us whenever clarification is needed.

Thank you for choosing Keloriaxa.