SHIPPING POLICY

At Keloriaxa, we aim to make every delivery experience clear, convenient, and dependable. This Shipping Policy explains how we process orders, arrange delivery, calculate shipping fees, and assist with shipping-related concerns.

Keloriaxa is a brand operated by Dongguan Linjiechao Technology Co., Ltd. We work with logistics providers and fulfillment partners, where appropriate, to prepare and deliver customer orders.

01 — Order Processing Time

Orders are generally processed within 1–5 business days after payment has been successfully confirmed.

Processing time refers to the period required to prepare an order before it is handed over to the shipping carrier. It is separate from the transit time required for delivery.

Processing may take longer during periods of high order volume, promotional events, public holidays, inventory adjustments, or other circumstances affecting order preparation.

Orders placed on weekends or public holidays will generally begin processing on the next available business day.

Once your order has been dispatched, we will send a shipping confirmation email with tracking information, where available.

02 — Estimated Delivery Time

Our estimated shipping transit time is:

<box border radius="xl" padding={4} gap={1}> <text color="secondary" size="sm">Estimated transit time after dispatch</text> <title size="2xl" color="default">10–20 business days</title> <text color="secondary" size="sm">Transit estimates are not guaranteed delivery dates.</text> </box>

The overall time from purchase to delivery generally includes both order processing and shipping transit. Based on our usual estimates, customers should allow approximately 1–5 business days for processing, followed by 10–20 business days for transit.

Actual delivery times may vary depending on:

• The destination country, region, or delivery address.

• Local postal and last-mile delivery services.

• Customs clearance, inspections, or import procedures.

• Carrier capacity and transportation conditions.

• Public holidays, severe weather, or other unexpected disruptions.

These estimates are provided for planning purposes. If a delay occurs, we will work with the relevant shipping provider, where appropriate, to help clarify the shipment status.

03 — Shipping Fees

We currently offer standard shipping at the following rate:

<box border radius="xl" padding={4} gap={1}> <text color="secondary" size="sm">Standard Shipping</text> <title size="2xl" color="default">$2.99 USD</title> <text color="secondary" size="sm">The final applicable shipping charge is shown at checkout before you complete your purchase.</text> </box>

Shipping options and charges may vary depending on the destination, order details, and available delivery services. If any additional shipping charges apply, the relevant amount should be displayed during checkout before payment is confirmed.

Unless expressly stated otherwise, customs duties, import taxes, and other destination-specific charges are not included in the standard shipping fee. Where applicable, responsibility for these charges will be determined by the checkout terms and the laws governing the shipment.

04 — Fulfillment and Shipping Origin

Depending on inventory availability and destination requirements, orders may be prepared at our own facilities or through fulfillment partners.

The fulfillment location may vary according to:

• Product availability and inventory levels.

• The destination and delivery requirements.

• Operational arrangements with our fulfillment partners.

For this reason, we cannot guarantee that every order will be dispatched from the same location.

Where relevant, shipping and customs arrangements may differ according to the origin of the shipment and the destination country's requirements.

05 — Tracking Your Order

After your order has been dispatched, we will send a shipping confirmation email containing tracking information, where available.

Please allow some time for the carrier's tracking system to register the shipment and display the first update. Tracking information may not appear immediately after dispatch.

To check your shipment:

1. Locate the shipping confirmation email from Keloriaxa.

2. Open the tracking link or enter the tracking number on the carrier's tracking page, if provided.

3. Review the latest shipment status and delivery updates.

If the tracking link does not work or your tracking information remains unchanged for an extended period, please contact our customer support team for assistance.

06 — International Shipping

Keloriaxa offers international shipping to destinations where delivery services are available.

Shipping availability may be affected by carrier coverage, customs requirements, import restrictions, local delivery conditions, or other logistical limitations.

Certain products or destinations may be subject to additional shipping restrictions. If we determine that an order cannot be shipped to the address provided, we will contact you to discuss the available options, which may include cancellation and a refund where applicable.

Customers are responsible for complying with applicable import requirements and for any duties or taxes assigned to them under the relevant checkout terms and local law.

07 — Delayed, Missing, or Lost Packages

Although we make reasonable efforts to support timely delivery, shipments may occasionally be delayed or experience tracking interruptions.

If your package appears to be delayed, tracking has not updated for an extended period, or the shipment appears to be missing, please contact us so we can review the available information.

To help us investigate, please provide:

• Your order number.

• Your tracking number, if available.

• Your shipping destination and a brief description of the issue.

We may need to consult the relevant carrier or fulfillment partner to clarify the shipment status. We will provide assistance and explain any available next steps based on the circumstances.

If a package is confirmed lost, delivered to the wrong address, or otherwise affected by a delivery problem, we will review the matter in accordance with our applicable policies and legal obligations.

Nothing in this section limits any mandatory rights or remedies available to you under applicable consumer protection law.

08 — Changes to Your Shipping Address

If you need to correct or update your shipping address, please contact us as soon as possible after placing your order.

Address changes can generally be considered only before the order has entered processing or shipment preparation. Once fulfillment has begun or the package has been handed to the carrier, we may be unable to change the delivery address.

We cannot guarantee that an address change will be completed, even if the request is submitted promptly. If the carrier offers a redirection service, its availability and conditions will depend on the carrier.

Please review your address carefully before confirming your purchase to help prevent delivery issues.

09 — Shipping Address Accuracy

Your shipping address may differ from your billing address. Please ensure that the shipping details entered during checkout are accurate, complete, and sufficient for delivery.

Where applicable, include the recipient's full name, street address, apartment or unit number, city, state or province, postal code, and country.

Incorrect or incomplete address information may cause delivery delays, failed delivery attempts, or the return of a shipment.

If a delivery issue results from incorrect information provided at checkout, we will review the circumstances and explain any available options. This does not affect any rights you may have under applicable law.

10 — Order Processing Schedule

Orders are processed during regular business days, excluding applicable public holidays.

Orders placed outside regular processing days will generally be handled on the next available business day. Processing and delivery estimates may be affected by holiday schedules, carrier operations, or temporary service interruptions.

If unusual circumstances are likely to affect fulfillment materially, we will provide updates where reasonably practicable.

11 — Contact Information

For questions about shipping, tracking, delivery estimates, or address changes, please contact our customer support team.

Brand Name
Keloriaxa

Legal Company Name
Dongguan Linjiechao Technology Co., Ltd.

Customer Support Email
service@keloriaxa.com

Business Address
Room 403, No. 127, Guanwen Road, Dongcheng Subdistrict, Dongguan City, Guangdong Province, China

Keloriaxa

Considered details. Clear communication. Delivery with confidence.