Privacy Policy

At Keloriaxa, operated by Dongguan Linjiechao Technology Co., Ltd. (the “Company,” “we,” “us,” or “our”), we respect your privacy and recognize the importance of handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, store, and otherwise process personal information when you visit our website, browse our products, place an order, or communicate with our customer support team.

We aim to provide clear information about our data practices so that you can make informed decisions when shopping with us. Our handling of personal information is subject to applicable privacy and data protection laws.

01. Company Information

Brand Name
Keloriaxa

Legal Company Name
Dongguan Linjiechao Technology Co., Ltd.

Business Address
Room 403, No. 127, Guanwen Road, Dongcheng Subdistrict, Dongguan City, Guangdong Province, China

Customer Support Email
service@keloriaxa.com

For privacy-related questions or requests, you may contact us using the email address above.

02. Information We Collect

The personal information we collect depends on how you interact with our website, the services you use, and the choices you make.

Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Place an order or make a purchase.

• Create or manage an account, where this feature is available.

• Contact our customer support team.

• Subscribe to newsletters or other communications.

• Participate in promotions, surveys, or other activities we offer.

Depending on the interaction, this information may include:

• Name and contact details.

• Email address and telephone number.

• Shipping and billing addresses.

• Order details, purchase history, and transaction records.

• Payment-related information necessary to process a transaction.

• Customer service correspondence and information you choose to provide.

Payment card details and other sensitive payment information may be processed directly by the payment providers available at checkout. The information we receive depends on the payment method and the services involved.

Please avoid including unnecessary sensitive personal information in emails or other customer support communications.

Information Collected Automatically

When you visit or interact with our website, certain technical and usage information may be collected automatically through server logs, cookies, pixels, and similar technologies.

Depending on the technologies in use, this information may include:

• Internet Protocol (IP) address.

• Browser type, version, and language settings.

• Device type, operating system, and technical identifiers.

• Pages visited and links selected.

• Referring websites and general browsing activity.

• Shopping cart activity and interactions with website features.

• Approximate location inferred from technical information, where available.

• Date, time, and duration of website visits.

We may use this information to maintain website functionality, troubleshoot errors, improve performance, understand visitor interactions, and support other purposes described in this policy.

The information collected will depend on your browser settings, privacy choices, and the technologies enabled on the website.

Information Received from Third Parties

Where applicable, we may receive information from third parties that support our business operations, including:

• Payment processors and transaction service providers.

• Shipping, delivery, and fulfillment providers.

• Website analytics providers.

• Marketing and advertising platforms.

• Fraud prevention and security service providers.

This information may be used to facilitate transactions, verify payment status, support order fulfillment, maintain website security, measure website performance, and provide relevant services.

Third-party providers may process personal information under their own privacy policies and contractual arrangements. Our use of information received from third parties remains subject to applicable legal requirements.

03. How We Use Personal Information

We may use personal information for the following purposes, where applicable:

Order Processing and Fulfillment

To process purchases, confirm transactions, arrange shipping, provide order updates, and manage returns or refunds.

Customer Support

To respond to questions, investigate order-related issues, and provide after-sales assistance.

Website Operation and Improvement

To maintain website functionality, identify technical problems, understand how visitors use our services, and improve the shopping experience.

Analytics and Performance Measurement

To evaluate website traffic, product interactions, shopping activity, and the effectiveness of website features.

Marketing and Advertising

To communicate promotional information, measure advertising performance, and provide relevant content or advertisements where permitted by applicable law and your privacy choices.

Security and Fraud Prevention

To detect suspicious transactions, protect our website, investigate potential misuse, and safeguard our business and customers.

Legal and Regulatory Compliance

To meet applicable legal obligations, respond to lawful requests, establish or defend legal claims, and protect relevant rights and interests.

We will use personal information for purposes consistent with this policy and applicable law. Where required, we will obtain consent or provide an opportunity to exercise applicable privacy choices before engaging in certain processing activities.

04. How We Share Personal Information

We do not describe every service provider or recipient individually in this policy because the parties involved may depend on the services used for a particular transaction. However, personal information may be disclosed to the following categories of recipients where necessary and legally permitted.

Service Providers

We may share relevant information with providers that help us operate our website, process payments, fulfill orders, deliver products, provide customer support, maintain security, or perform technical services.

Analytics and Technology Providers

We may allow analytics or technology providers to process certain website usage and technical information to help us understand website performance and improve our services.

Advertising and Marketing Partners

Where applicable and permitted, information may be shared with advertising or marketing partners to measure campaigns, understand advertising performance, or support personalized advertising.

Certain disclosures may be considered a “sale,” “sharing,” or targeted advertising activity under specific privacy laws, even where no direct monetary payment is involved. Where applicable, we will honor relevant rights and opt-out requirements.

Legal and Regulatory Authorities

We may disclose information when reasonably necessary to comply with applicable law, respond to valid legal processes, protect individuals from harm, investigate suspected fraud, or protect our legal rights.

Business Transfers

If our business or relevant assets are involved in a merger, restructuring, acquisition, or transfer, personal information may be disclosed as part of that transaction, subject to applicable legal requirements.

We do not intend to use this section to authorize disclosures beyond those permitted by applicable law.

05. Cookies and Similar Technologies

Cookies are small data files stored on your device. We and certain service providers may use cookies, pixels, web beacons, and similar technologies to support website functionality and understand how visitors interact with our services.

Depending on the technologies enabled on our website, these tools may be used for the following purposes.

Strictly Necessary Cookies

These cookies support essential website functions, such as shopping cart operation, checkout functionality, security, and session management.

Analytics Cookies

These technologies help us understand website traffic, visitor behavior, and website performance so that we can improve our services.

Preference Cookies

These cookies may remember selected settings or preferences to provide a more convenient browsing experience.

Advertising Cookies

Where enabled, these technologies may help measure advertising performance, limit repeated advertisements, or support personalized advertising.

Some cookies may be placed by third-party providers that deliver services through our website.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. You may also be able to manage your preferences through available website controls or your browser settings.

Disabling certain cookies may affect website functionality, including shopping cart or checkout features.

06. Analytics and Advertising

We may use third-party analytics and advertising services to understand website usage, evaluate marketing performance, and improve the relevance of our services.

Depending on the services enabled, these providers may use cookies, pixels, web beacons, device identifiers, or similar technologies to collect information about interactions with our website and, where permitted, other online services.

The information processed may include technical identifiers, browsing activity, interactions with advertisements, and general performance metrics.

Third-party providers may process information under their own privacy notices and applicable contractual arrangements. Their independent data practices are not entirely within our control.

Where required by law, we will provide appropriate disclosures, obtain necessary consent, and honor applicable opt-out rights.

07. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights concerning your personal information. These rights may include:

• Access: Requesting information about the personal data we maintain about you.

• Correction: Requesting that inaccurate or incomplete information be corrected.

• Deletion: Requesting the deletion of personal information, subject to applicable exceptions.

• Data Portability: Requesting a copy of certain information in a usable format, where required by law.

• Marketing Preferences: Opting out of promotional communications where an unsubscribe option is provided.

• Targeted Advertising and Data Sharing: Opting out of certain targeted advertising, sale, or sharing activities where applicable privacy laws provide such rights.

• Consent Withdrawal: Withdrawing consent for processing activities that rely on your consent, where applicable.

• Complaint or Appeal: Exercising any applicable rights to challenge a privacy decision or lodge a complaint with a relevant authority.

The rights available to you and the procedures for exercising them depend on your jurisdiction and the circumstances of your request. Certain exceptions may apply.

To submit a privacy request, please contact:

service@keloriaxa.com

We may need to verify your identity or request additional information to process your request securely. We will handle eligible requests within the timeframes required by applicable law.

We will not unlawfully discriminate against you for exercising privacy rights available to you.

08. Browser Privacy Signals

Some browsers offer privacy signals, including Global Privacy Control (GPC) and Do Not Track (DNT).

These signals are not identical and may have different legal implications.

Where applicable law requires us to recognize a valid GPC signal, we will process it in accordance with the relevant requirements, including applicable opt-out rights relating to certain data sharing or targeted advertising activities.

DNT is a separate browser preference signal for which there is no universally adopted response standard across all websites. Our handling of such signals will depend on applicable legal requirements and the technical capabilities of our services.

Where a privacy signal is recognized, its effect may depend on the applicable jurisdiction, the context in which the signal is received, and the relevant legal requirements.

09. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting applicable legal obligations.

The appropriate retention period depends on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable retention obligations and legitimate legal requirements.

10. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, security procedures, and the use of service providers that support secure website and transaction operations.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. We therefore cannot promise absolute security.

You can also help protect your information by using secure devices, keeping your accounts protected, and avoiding the disclosure of payment credentials or other sensitive information through unsolicited communications.

11. International Data Transfers

Depending on the service providers involved and where our business systems operate, personal information may be processed or stored in countries other than the country in which you reside.

Privacy and data protection laws may differ between jurisdictions.

Where international transfers are subject to legal restrictions, we will take the steps required by applicable law to provide appropriate safeguards for the information transferred.

For additional information about our data handling practices, please contact us using the details provided in this policy.

12. Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

Where applicable law establishes a higher age threshold or imposes additional requirements concerning children's personal information, we will follow the relevant legal requirements.

If you believe that a child has provided personal information to us in circumstances where collection was not appropriate, please contact us. We will review the matter and take appropriate action as required by applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms.

These third parties may have their own privacy policies and data handling practices. We encourage you to review the relevant privacy notices before providing personal information through an external service.

This Privacy Policy applies to our own website and data practices, not to independent third-party websites that we do not control.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology, or legal requirements.

When changes are made, we will publish the revised policy on this page and update the “Last Updated” date as appropriate.

Where required by applicable law, we will provide additional notice or seek consent for material changes.

We encourage you to review this page periodically to stay informed about our privacy practices.

15. Contact Us

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us using the official information below.

Brand Name
Keloriaxa

Legal Company Name
Dongguan Linjiechao Technology Co., Ltd.

Customer Support Email
service@keloriaxa.com

Business Address
Room 403, No. 127, Guanwen Road, Dongcheng Subdistrict, Dongguan City, Guangdong Province, China

When submitting a privacy-related request, please provide a clear description of your inquiry. Please do not send unnecessary sensitive information in your initial message.

Our Commitment to Privacy

At Keloriaxa, we believe that transparency is an important part of a trustworthy shopping experience. We aim to explain our data practices clearly, respect applicable privacy rights, and handle personal information responsibly in accordance with our policies and legal obligations.

Thank you for choosing Keloriaxa.