Return & Refund Policy
Return & Refund Policy
Your Satisfaction Matters. Our Commitment Continues.
At Keloriaxa, operated by Dongguan Linjiechao Technology Co., Ltd., we aim to provide a clear and dependable shopping experience from checkout to after-sales support.
If your purchase does not meet your expectations or you encounter an issue with an item, please review the guidelines below to understand our order cancellation, return, and refund procedures.
01. Order Cancellation
If you wish to cancel an order, please contact our customer support team as soon as possible.
Cancellation requests may be submitted before an order enters processing or fulfillment. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
If your cancellation request is approved, any applicable refund will be issued to your original payment method, subject to the circumstances of the order and applicable law.
To request a cancellation, please contact:
Email: service@keloriaxa.com
Please include your order number and clearly indicate that you would like to cancel your purchase.
02. Return Eligibility
Eligible products may be returned within 30 calendar days after delivery, subject to the conditions outlined in this policy and any mandatory rights available under applicable law.
To help ensure that your return can be processed, returned items should:
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Be unused and in their original condition, except where inspection or handling is reasonably necessary to establish their nature, characteristics, or condition.
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Include the original packaging, accessories, and other supplied components where applicable.
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Be accompanied by proof of purchase, such as an order confirmation or order number.
Please contact our customer support team before sending any item back. Our team will review your request and provide the appropriate return instructions.
Returns sent without prior contact or approval may experience processing delays or may not be accepted where permitted by applicable law.
Nothing in this policy limits any non-waivable statutory return, refund, or other consumer rights.
03. How to Request a Return
To begin a return request, please email our customer support team at:
Email: service@keloriaxa.com
Please provide the following information so we can review your request efficiently:
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Order Number: The reference associated with your purchase.
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Product Name: The item you wish to return.
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Reason for Return: A brief explanation of the issue or reason for your request.
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Supporting Evidence: Clear photographs or videos, where applicable, particularly if the item is damaged, defective, incorrect, or materially different from its description.
After reviewing your request, our team will explain the next steps and provide the applicable return instructions.
Please wait for these instructions before shipping the item.
04. Return Address
Please do not send returned products directly to our business address.
The address used for business correspondence may not be the appropriate location for processing product returns.
Once your return request has been reviewed and approved, our customer support team will provide the designated return address and any specific shipping instructions.
Sending a product to an unapproved address may delay the return process.
05. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
Customer-Initiated Returns
For preference-based returns, including situations where you:
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Ordered the wrong item.
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Changed your mind after purchasing.
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No longer want the product for personal preference reasons.
You may be responsible for the return shipping costs, where permitted by applicable law and as explained in the applicable return conditions.
Damaged, Defective, Incorrect, or Misdescribed Products
If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly and provide supporting information where available.
After reviewing the issue, we will arrange an appropriate resolution in accordance with applicable law and our return procedures. This may include a replacement, refund, or return assistance.
Where the issue is our responsibility, applicable return shipping or other resolution costs will be handled without additional charge to you, as required by law and the circumstances of the case.
06. Refunds and Processing Times
Once your returned item has been received and inspected, we will notify you of the outcome of the refund review.
For approved returns, refunds will generally be issued to the original payment method within 5–10 business days after the returned item has been received and inspected, subject to the applicable refund conditions and legal requirements.
The time required for the funds to appear in your account may vary depending on your payment provider, bank, or financial institution.
Please note that the refund processing period and the time needed for funds to become available in your account are not necessarily the same.
If a refund is required by applicable law, we will comply with the relevant statutory deadlines.
07. Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend taking the following steps:
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Check Your Account: Review your bank statement or payment account to confirm whether the refund has been credited.
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Contact Your Payment Provider: Ask your bank or payment provider whether the refund is pending or requires additional processing time.
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Contact Our Support Team: If the refund still cannot be located, email us so we can review the status of your request.
Email: service@keloriaxa.com
When contacting us, please include your order number and any relevant refund confirmation details, if available.
08. Important Return and Refund Notes
To help avoid unnecessary delays, please keep your order confirmation and any relevant correspondence until your return or refund request has been resolved.
Return eligibility, shipping arrangements, and refund outcomes depend on the circumstances of each case, the applicable policy conditions, and any mandatory consumer protections.
Where a provision of this policy conflicts with a non-waivable requirement of applicable law, the applicable legal requirement will prevail.
If you are uncertain whether your item qualifies for a return, please contact our customer support team before sending it back.
09. Contact Information
For questions about cancellations, return eligibility, return instructions, or refund status, please contact us using the official details below.
Brand Name
Keloriaxa
Legal Company Name
Dongguan Linjiechao Technology Co., Ltd.
Customer Support Email
service@keloriaxa.com
Business Address
Room 403, No. 127, Guanwen Road, Dongcheng Subdistrict, Dongguan City, Guangdong Province, China
Please note that the business address listed above is provided for company identification and correspondence. It is not automatically the return address for products.
Thank You for Choosing Keloriaxa
We appreciate your trust in Keloriaxa. Our goal is to handle return and refund inquiries with clear communication, reasonable care, and practical solutions.
If you need assistance with an order, our customer support team is here to help you understand the available options and next steps.